Track your package

Find your package by email

Once your order is fulfilled, you’ll get an email with your shipping information. You can always go your email to check the update tracking information.

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Free Shipping Within US and International orders

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

Returns made easy

US Order FAQs

Delivery Time + Methods?

Free standard shipping on all orders. An average shipping interval for standard delivery is 5-7 working days.

When should I contact support?

Please wait until the turnaround time for your selected shipping method has passed before contacting customer service.

How long does processing take?

Transit days do not include standard processing time of 1-2 business days. Business days do not include Saturdays, Sundays or US holidays.

Transit days begin once the package has left the warehouse (carrier 1st scan).

When are orders shipped?

Due to increased order volume, logistics are experiencing delays in delivery and tracking updates. Orders placed before 11am PT are shipped the same business day. Orders placed after 11am PT are shipped the next business day.

Business Days are Monday-Friday, excluding holidays. Orders placed on the weekend will ship next business day.

Return + exchange policy?

Free US shipping on all orders. All returns and exchanges are accepted for Hevvv products within 30 days of receipt for a full refund and with free return shipping for a limited time.

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